“I have not seen this type of wickedness from an airline,” began an obviously frustrated passenger Tonye Ibiama in a Facebook post on Wednesday.
He bought an Arik Air ticket with the flight scheduled for 6am. But as at the time he publicised his displeasure with the airline, the flight was yet to depart Murtala International Airport, Lagos.
And Arik Air, according to Ibiama, never called to say “sorry”.
“After this, people will say buy Naija to grow the Naira yet the Naija is too mean to its own people,” he wrote.
“How do you keep your passengers from 6am to the time of this write up without a word at the Lagos international airport? People have slept overnight there without answers.
“I am a victim and this is my last with Arik air.
Arik Air passengers sleep overnight at Lagos Airport delayed flight. Photo: Tonye Ibiama.
“I have tried so much but who send me? When you approach NCAA to complain they don’t even seem to have a hold or make this airline to speak to someone. Even the consumer protection means nothing in this country. God help us.
“Arik is a joke,” he wrote.
Ibiama was not alone. He shared images of others who seemed at the receiving end of Arik Air’s “brutality”. Some of them slept overnight awaiting flights scheduled for hours before.
Other customers said flights were cancelled due to bad weather. Some called for Arik Air, Nigeria’s largest carrier, to be banned. The airline is yet to address the public regarding the development.
Arik Air has been in the news for bad reasons so many times it’s no news when they get into fresh trouble.
The Nigerian Civil Aviation Authority (NCAA) recently fined the airline N6 million for allegedly abandoning customers luggage at London’s Heathrow. Arik later called NCAA “irresponsible” for taking the issue public.
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