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Nigerian bankers have a lot of work to do in order to be on the same page with the ‘smarter banking’ the industry is trying to preach.
Many Nigerians have headache when they think of the torture they will be subjected to in the banking halls if they have to visit their banks to lodge a complaint.
Standing on the queue in a banking hall can change your perspective about banking.
In this present age and time, is it not possible to step into the bank and get done within the next fifteen minutes of entering? The banking system in Nigeria is a highly faulted when it comes to quick and easy transactions.
The transitioning into the online banking phase was highly welcomed even though the in-bank transactions are still as traditional as ever. You basically have to shift your weight from one leg to the other while you wait on the long queue that can make you think the kingdom of God should not be hard to get into.
After standing on the queue for as long as possible, you may be met with some gruesome looking banker that looks tired and unwilling to give you the customer-banker reception that will comfort you for standing on the queue for as long as possible.
Going to the bank is a dreaded event for many people as they do not look forward to the experience at all. On a few occasions, the bankers are as sharp as the colour on the walls of their bank with the way they see to the complaints.
Ideally, banking should not be a big deal. However, Nigerian bankers make it look like they are doing you a favour by giving you access to your hard-earned money.
And if you are thinking of using the Automated Teller Machine (ATM) on some days, please, just make sure you have a cup of ice-cream to make you feel better while you stand on the queue.
Moving forward, let’s share with you some ways Nigerian bankers can add to your frustration in the banking hall:
1. Perpetual time wasters
You may end up sitting for hours in the banking hall if you get attended to by a slow banker.
Some Nigerian bankers will make you wonder if wearing a high heel shoe is by fire or by force with the way they keep moving around the banking hall.
On days that you are frustrated, the clicking sound of the shoes could tick you off the more when you are on edge and out of time.
Telling yourself you will leave the bank when God says is the best prepping message ever. You will not be disappointed if you end up leaving after two hours.
2. When they make your complaint ‘serious’
A lot of things happen over the weekend. We have people getting their ATM cards jammed in the machine, we also have people getting debited without being paid and those who never received money sent to them during the week.
The list of complaints is endless; but you can be sure that some bankers will make it serious when they hide under ‘protocols and procedures’. The jammed ATM card may have to be collected at your branch in Bauchi even though it got seized in a machine at Ikeja.
The antidote is to have a sachet of paracetamol in your bag when going. You cannot come an’ kill yourself.
3. Bankers are living proofs that monotony is a killer of drive and passion
If you ever get hooked in a hot debate about monotony killing passion and drive, do not sweat over it. Visiting the bank will make you see beyond the horizon and change your mind.
Doing the same thing should make you get better every day; however, it gets to a time when your productivity starts to decline. Economists will understand this better!
Some bankers lose their sharpness over time. They become undaunted by customer’s complaints and make you return to the bank for a matter that could be laid to rest almost immediately.
4. Some of them are nonchalant
Many Nigerian bankers are lackadaisical when it comes to delivering in the bank. The internet is always an excuse to be as slow as possible.
And if you meet them when they are in an awry state, they may snap and make you look like you are not being considerate.
And because you cannot see their laptop screen, you will have to wait till heaven breathes an air of release unto them. The best you can do here is to breathe in and out; this will help your heart.
5. They make their work a big deal
Having some Nigerian bankers attend to you will make you wonder if you are being unserious with your job.
Every job has its specifications and technicalities; some bankers attach so much importance to being in their office.
You are most likely to feel ‘jobless’ while clamoring for attention in the banking hall. Dear brother, please endure it. You will be vindicated at the end of the day.
6. When you are being schooled on the queue
Some banks are known for the long queues customers have to wait on.
A banker once asked a customer to step back in line because she had not summoned her. The moment the customer went back to the queue, she called her to step forward again. It was not a fair treatment but some Nigerian bankers are that mean.
Once they are on their seats, they assume the position of the alpha and omega of your bank account. Your best option is to brace yourself before entering the banking hall. Be prepared not to let any banker tamper with your mood.
You may get lucky by meeting the ones that will give you an extraordinary banking experience. Choose your bank wisely.
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